RETURN & REFUND POLICY

Returns & Refunds

Last Updated: October 18, 2026

We hope every ZOVELYY purchase becomes a favorite addition to your wardrobe.

However, if something doesn't meet your expectations, we want to make the return process as clear as possible.

1. Our 30-Day Return Window

Eligible products may be returned within 30 days of delivery.

For standard change-of-mind returns, products should meet the following conditions:

  • Unworn and unused, except for reasonable inspection or trying on.

  • In their original condition.

  • With original tags attached, where applicable.

  • Free from damage caused after delivery.

  • Accompanied by an order number or other proof of purchase.

These conditions do not restrict your statutory rights for faulty or incorrectly described goods.

2. Starting a Return

To request a return, follow these steps.

Step 1 — Contact Us

Send an email to [Customer Support Email] with your order number.

Step 2 — Explain Your Request

Tell us which item you would like to return and why.

Step 3 — Receive Instructions

Our customer care team will review your request and provide return instructions.

Step 4 — Send Your Package

Pack the item securely and send it to the designated return address.

Please do not return products without obtaining the correct return instructions.

Authorized Return Address: [Return Facility Address]

3. Return Shipping

For voluntary returns due to personal preference, customers are generally responsible for return shipping costs unless otherwise stated or required by law.

If you receive a damaged, defective, or incorrect item, we will provide an appropriate remedy and cover reasonable return shipping expenses where legally required.

We recommend using a shipping service with tracking information.

4. Refunds

After receiving your returned item, we will inspect it and notify you of the result.

If your return is approved, the refund will be issued to your original payment method.

We aim to process approved refunds within 5–10 business days, subject to mandatory legal deadlines.

Your bank or payment provider may require additional time to make the funds available.

5. Size and Color Exchanges

Ordered the wrong size or prefer another color?

Contact our team to check whether an exchange is possible.

Exchange requests depend on product availability and return eligibility.

If the requested replacement is unavailable, we will discuss alternative options.

6. Damaged or Incorrect Products

If you receive an item that is defective, damaged, or different from your order, please notify us as soon as reasonably possible.

To help us investigate, provide:

  • Your order number

  • A description of the problem

  • Photographs of the product, where available

  • Photographs of the packaging, if relevant

Depending on the circumstances and applicable law, we may offer a repair, replacement, exchange, partial refund, or full refund.

7. Products Excluded From Voluntary Returns

Some products may not qualify for standard change-of-mind returns where permitted by law.

These may include:

  • Personalized or custom-made clothing

  • Certain hygiene-sensitive items with removed protective seals

  • Products clearly identified as non-returnable before purchase, where legally permitted

These exclusions do not affect mandatory consumer rights.

8. Order Cancellations

If you wish to cancel an order, contact us promptly.

Orders that have not been dispatched may be eligible for cancellation.

If your order has already shipped, you may need to follow the return process after delivery.

Any statutory cancellation or withdrawal rights continue to apply.

9. International Consumer Rights

Customers in certain countries, including the United Kingdom and European Economic Area, may have additional legal rights.

For qualifying distance purchases, these may include a 14-day withdrawal period and mandatory remedies for non-conforming products.

Nothing in this policy overrides applicable consumer protection laws.

10. Contact Information

For assistance with returns or refunds:

ZOVELYY Customer Care

Email: [Customer Support Email]

Website: zovelyy.store

We're here to help make your experience better.