Shipping & Delivery Policy

Last Updated: October 18, 2026

We want your ZOVELYY shopping experience to be smooth from checkout to delivery.

This policy explains how orders are prepared, shipped, and delivered.

1. Preparing Your Order

After your payment has been confirmed, our fulfillment team begins preparing your order.

Most orders are processed within 1–3 business days.

Processing includes order verification, product preparation, packaging, and shipment arrangements.

Weekends and public holidays are not counted as business days.

Processing may occasionally take longer during busy shopping periods or when additional order verification is necessary.

2. Estimated International Delivery

Delivery times depend on your location, shipping method, and carrier operations.

Our estimated transit times are:

These estimates begin after your order has been dispatched and do not include processing time.

Delivery estimates are not guaranteed.

International shipments may be affected by customs inspections, transportation delays, severe weather, holidays, or other circumstances outside our reasonable control.

Mandatory consumer delivery rights remain unaffected.

3. Shipping Charges

Applicable shipping fees are calculated or displayed during checkout.

The final amount depends on your delivery location, the products ordered, and available shipping options.

If your order qualifies for a free shipping promotion, the offer will be reflected during checkout.

4. Shipment Confirmation

Once your order leaves our fulfillment facility, we will send a shipment confirmation email.

Where available, the email will include a tracking number or tracking link.

Please allow 24–72 hours for the carrier's tracking system to display the first updates.

5. Tracking Your Package

You can monitor your shipment using the tracking information provided in your shipping confirmation.

Some international shipments may temporarily show limited tracking activity while moving between distribution centers or countries.

This does not necessarily indicate that your shipment has stopped moving.

6. Orders Arriving Separately

Products from the same order may occasionally arrive in separate packages.

This may happen when items are fulfilled from different facilities or become available at different times.

If your order is shipped in multiple packages, separate tracking details may be provided.

Additional shipping charges will not be imposed for split shipments unless disclosed and agreed to before purchase.

7. Import Duties and Taxes

Depending on the destination country, imported products may be subject to customs duties, taxes, or handling charges.

Any applicable charges and responsibility for payment will be disclosed before purchase as required by law.

If these charges are not prepaid, customers may need to pay them directly to the relevant customs authority or delivery provider.

8. Address Accuracy

Please ensure that your shipping address is complete and correct before submitting your order.

If you discover an error, contact us immediately.

We will try to update the address before dispatch, but changes cannot always be made after fulfillment has begun.

9. Delayed Deliveries

If your package has not arrived within the expected delivery period, please contact our support team.

We will review available tracking information and work with the shipping provider where necessary.

If a package is confirmed lost, we will provide a suitable resolution consistent with applicable law.

10. Delivery Issues

If your package arrives visibly damaged or contains an incorrect item, please contact us promptly.

Include your order number and photographs of the affected items or packaging where possible.

Our team will review the issue and explain the next steps.

11. Customer Support

For delivery-related assistance:

ZOVELYY Customer Care

Email: [Customer Support Email]

Website: zovelyy.store

Thank you for choosing ZOVELYY.